MyLab Troubleshoot

If you receive any errors when attempting to connect to MyLAB, such as “You cannot login at this time, please close your browser to protect your account,” please try the below steps:

  1. Please close your browser (quit the program if on Mac) and try logging in to MyLAB.
  2. If the issue persists, please clear your browser cache and try again.

If that does not resolve it, please contact us at and be sure to include any troubleshooting steps attempted.